I was in West Chicago on Sunday and decided to get lunch at the Steak n Shake because I've never been to one. I thought it was more like fast food but they sit you down like a diner and take your order. The waitress was friendly enough, but took longer than I liked to take my order. I got a double steak burger with cheese and fries, and asked for a shake to go. The first thing I got was my shake...uh, I did say to go. Whatever, I let it sit.
After a long time my burger and fries arrived and they put everything in the burger when I specifically asked for lettuce and cheese only. I scraped the extra crap off my burger and took a bite (cuz I don't tend to complain to my food handlers) and then what looked like the manager came back and apologized and asked if I wanted him to fix the order. I said sure and 30 seconds later he comes back with the proper burger order. The burger was good...pretty greasy, but the fries are like string fries, which I think are inconvenient because they are so thin. You have to grab like three at a time, which makes you look like a pig cuz you're eating three fries at a time!
After I was done I washed the grease off my hands...the bathroom was in good order.
I went to pay at the front and the manager gave me a 20% discount without me asking or making a fuss, so that was nice of him.
Overall, the place started off as a one star joint and got saved to three stars by an apologetic manager trying to make things right. I'd stop by again and give them another shot.
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