I just bought a new Mazda, and had an absolutely EXCELLENT experience at Star Mazda in Glendale. Ahead of time I'd done a lot of research, cross-checking prices at other dealerships and auto buying services, on TrueCar and Edmunds, etc. I actually devised a spreadsheet detailing what inventory, features, and deals the numerous options had available. What I found is that Autoland (recommended by my credit union) is helpful but only offers the most expensive models and didn't obtain info on any others (presume it's because they get a kickback). Puente Hills Mazda was completely indifferent--didn't even call me back or reply to my emails -- guess they must be doing well if they don't want my business. Thumbs down. Galpin in Santa Clarita was helpful and responsive, but couldn't give me a good deal. Browning in Cerritos was the worst: went there for a test drive, and the two cars I drove had virtually no gas (on a Saturday morning!), plus the salesman was surly, misrepresented his inventory, and rushed me through looking at the cars. So I ended up at Star, after inquiring about a couple of models listed on their website. Greg Moss was extremely knowledgeable and communicative, and the deal he offered was super. When I arrived there to drive the car and subsequently to sign the papers, he found me yet another rebate and upgraded my LoJack. He handled everything with humor, courtesy, professionalism, and promptness. I couldn't ask for a better transaction, and I LOVE my new car! Thank you, Greg, and the Star staff: I'll be back for service when it's time, and I'll recommend your dealership to one and all.
more