was looking for a specific APC surge protector. I typed in the exact model number I wanted and the site brought up a picture of what I thought was it. I quickly ordered the item. 2 days later the item was here. However, upon opening it I found it wasn't the model I was looking for. I double checked the Staples site and found that when entering a specific model number, the site showed me a similar item that looks almost exactly the same but had less features. Upon calling Staples, they told me they would credit my Visa the $25 for the item, and I could KEEP IT! I will continue to order from Staples. STaples is the best
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