Company was recommended by reputable pool company and after meeting with owner, getting alternate bids and designs, I signed a contract with this company. Unfortunately, customer service is lacking. Good luck getting someone in the office to answer your call and when someone does they will tell you they are in a meeting and will call later, but never return calls. The crew has yet to work a full 8 hour day in 3 weeks. A couple guys will show up after lunch and work a few hours. The project is crawling at a snails pace. The work (so far) looks good but scheduling seems to be a major problem for this company! I highly recommend stipulating a deadline and penalties for overdue completion. The owner will argue that due to weather he cannot commit but come to terms on one day rain does not equate to 3 days off!!! BEWARE of these issues when dealing with this company. Also, this company is building a store and the crew has been diverted to this project before completing obligations the owner already has contract commitments on. Seems this company is growing faster than their ability to manage.
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