Our loved one had surgery at this hospital. The receptionist advised my husband and I that the Dr. would be out as soon as the surgery was over, to give us and update on how everything went. After surgery our names were called and we were shown to a consult area to wait on the Dr. after a 1 hour wait, the receptionist returns to her memory and comes in to ask if the Dr. showed up, we answered noooooooooooo. She than said oh! I don't what happened with that. Perhaps it was put on the chart no family waiting. I reminded her it would have been her responsibility to let the nurses know family was waiting, especially since she made the commitment that the Dr. would be out to speak with us. She replied oh yeah, well again I don't know what happened with that. Ultimately it was the next morning, during rounds that we spoke with the surgeon to find out what happened in the revolving door, money grubbing surgery area. I would not recommend St. Marks Hate-pital to anyone in need of quality medical care. Out of hundreds of employees you might find one that actually cares about the people they treat, and that's no hype.
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