I went to the sprint store on fordham. I was really pisst off. I was online for almost 2 hours and the security couldn't tell us anything but to wait. until we are called. That was really ridiculous. I walked out and went to another store on 225th. I was very pleased with the service and the promptlyness of the rep. The environment was very friendly and my issue was handled in a professional manner. I was in and out of the store within 30 minutes the most.
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