**Our Commitment For 92 Years***What Our Customers Say is What is Most Important to Us* From the days of the ice wagon in 1918 and continuing today into the 21st century, Spring Brook Ice & Fuel Service has earned a reputation throughout Greater New Britain as a reliable provider of home comfort services. We pride our firm on personal service. Our company has served generations of loyal patrons, and looks forward to new customers joining our family. We service, sell and install the most advanced heating equipment available today. Contact us today and feel comfortable all year long! **Our Commitment To Our Customers *We will provide the highest quality fuel oil and "we'll be right over" service to keep our customers comfortable in all seasons. *Our Commitment To Our Community *You probably know most of the folks at Spring Brook Ice & Fuel Service. We're involved in the local community. It's where we live, where our children grow, and where we do business; so naturally it is in everyone's best interest for us to be socially responsible to the community and the environment. Our investment in the community continues with our investment in local businesses. We are committed to purchasing products from local vendors. These relationships help to build a stronger local economy!. How do we live up to our mission statement? Everything we do revolves around how to serve our customers better. **To Be There When You Need Us Most**Our goal is to complete our service requests within 48 hours. Typically,we complete 98 of these in 24 hours. See our Service Scoreboard to see how well we perform. And if something gets in our way of performing to these standards,we will send you a $25 coupon good for heating oil to thank you for your continued business as we strive to meet our service commitment to you. **To Make Sure Our Customers Are Satisfied ** We want to make sure you were happy with our service. Our goal is to provide prompt courteous service,proactively show you ways to make your heating system work more efficiently,be respectful with your time and money and to always remember to thank you for entrusting us with your business. That is why we call you and ask you to evaluate our field service after we've been to your house. We want to make sure you feel we delivered a high level of service and most importantly,you were satisfied. To Thank our Customers for Entrusting Us with their Business We thank you for taking the time to speak to us by entering your name in a monthly raffle for a $50 heating oil coupon. We appreciate your time as it helps us continue to strive to meet our mission statement.