I called in advance seeking a specific dress which they confirmed they had. Once I made the 90 minute trek they had some trouble finding the dress, but finally were able to as it was mis-filed. I did not like the dress as much as I thought and they suggested I try on others. Of 3 others I tried on, 1 was absolutely gorgeous and when I asked the consultant, Theresa, who the designer was she assured me she'd write it down for me. Once I got downstairs I asked again for the designer and they still wouldn't tell me claiming they'd put it down in their book. I explained 2 other locations, one also in New York, had written down the designers and even styles of all dresses I've tried on and I even showed them the lists they had given me as proof. They first said it was their policy not to tell me, but I did not see this written anywhere and the fact that they were so rude to me was very surprising. Then after I explained I called them looking for a designer and they confirmed, it was essentially the same thing I was asking. Next, I asked the other consultant (possibly the owner) who the designer was and she replied in a nasty tone, ""I dont know who makes that dress."" Finally, they changed their story said it was a private label and couldn't disclose. In the future, how could I ever compare, or ask for a specific dress if I didn't know the style or at least who made it? For some reason, they could not see this logic which bewildered me and my friend who was also with me. By withholding this information, they ultimately hurt this sale. Also, legally, there could be implications if they were an unauthorized dealer of that designer, which is to be suspected. They tired to say Kleinfeld would have done the same thing, but I watch ""Say Yes to the Dress"" and they always disclose the designer and this is on national TV. Beware of this store; it was my worst dress search experience yet and even message boards on theknot said this situation was very bizarre.
Pros: They had some lovely designers
Cons: Lack of customer service and ambiguous policies; dingy, crowded interior
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