Marcin came out to clean my 15-year old carpet that had dark lines the where foot traffic was heavy. He was professional and charged a reasonable price. After the carpet dried, I noticed that the dark lines were still mostly visible. I called Speedy Steamer to complain, not expecting them to be very responsive. To my surprise, Marcin promptly returned my call, came out the very next morning, and re-cleaned the dark lines. The dark lines are still a somewhat visible, but I learned that they are are essentially permanent scratches from wear, not dirt. Bottom line - Speedy Steamer was extremely responsive, did not give me a bit of hassle about coming back out, and surprised me with some genuine customer service.
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