Sparkle Car Wash

I was devastated when I got home to see what a horrible job they did! Didn’t vacuum under mats, crevices, consoles/cup holders filthy, drip stains on int. Doors and a puddle of water laying on back seat! Got higher $ service and what a rip off! Stay away from this place! Waste of $!!! more

AVOID this car wash. Not only is the service consistently poor, but the handling of a recent incident was extremely disappointing. Service: First time in, I ordered the top of the line wash for my filthy car and requested vacuuming for interior and trunk. The wash was average (at best), the staff barely dried the car off, and I discovered later that the trunk was not even vacuumed. I only went a 2nd time because they are truly the only game in town. This time, I specifically mentioned the vacuuming. When my car came out, my passenger side view mirror ($600 to repair) was dangling. Not only did they claim that they were not responsible, the manager, Jim (who looked like former bouncer turned car wash manager) ordered me off the property and "threatened" to call the police. I suppose vehicles damaged by their process are bad for business. I suspect one of their employees must have bent the mirror the wrong way and broken it off. I'm not sure, but I did notice that it took an unusually long time to get from the hand off point to inside the car wash area. My insurance company is investigating further and I am spreading the word locally about the poor service. Interestingly, MANY have confirmed that they really do a poor job and admitted to only using them because there are no other options close by. My advice: 1) drive out of your way to avoid this place 2) Encourage someone else to open a car wash nearby. The poor service at Sparkle in Newtown is enough to support another car wash business. more

Sparkle Car Wash enjoys a monopoly of sorts as the only Car Washing service in Newtown. Unfortunately, their service is just passable and their prices are high. Basic washes are fine, but it's hard to mess those up. Purchasing a more expensive package including machine waxing (for example) requires the driver to keep a close eye as the car runs through the wassh to make sure the staff didn't forget to tell the machine to shoot the wax fluid. The people that dry off the car at the end are rarely friendly, usually miss door jams and wheel spokes, and generally seem like they don't really care. A few times I've had to re-wash my windshield because they didn't clean off the haze that their cleaning spray applies. That's just sloppy. I try to avoid this place whenever possible because you can't get out of there without paying more than $10 for a wash. This town needs a competitor even if a gas station puts in a self-service car wash. The only reason Sparkle gets good business is because they are the only game in town, but I do not recommend them. more