Spa WingHaven Medical Day Spa

BEWARE! Spa Winghaven 'new ownership' not honoring gift cards sold!\r \r When I lived in Lake St. Louis, I frequently visited Spa Winghaven;\r however, was relocated to Chicago one and a half years ago and called\r yesterday to schedule a service next week as I will be in town visiting\r family and friends.  The receptionist asked for my gift card number and\r informed me that it expired.  I expressed to her there was no expiration on\r this card, she said she could not honor it.  I requested to speak with the\r manager; however, the manager would not be in until 4:00 pm (this was at\r 9:00 am).  The receptionist took my name and number and said she would be\r in at 4:00 and she would call me back.  I never did received a call back.\r \r I followed up and called Spa Winghaven again this morning at 9:00 am and\r spoke with Andrea.  Explained to her that I am in receipt of a $100 unused\r gift card which was given to me for Christmas in 2011, my daughter has a\r $150 unused gift card as well.  Andrea statterrify expired. I said there is NO EXPIRATION on the cards.  I explained it was not communicated of any expiration when the card was sold, there is NO EXPIRATION on the card itself, this was unlawful.   Andrea, the manager, stated that the new owners took over the business in October as a new LLC and therefore did not\r have to honor the gift cards.  She further went on to explain that they are strict with NO EXCEPTIONS to this rule.  She shared that she could put me through to the Director Kelly Spearman's voicemail, but she probably won't call you back.  I went to the website and noticed Spa Winghaven recently posted that gift cards contain an expiration.\r \r Stay clear of Spa Winghaven! more

The staff were all very welcoming and helpful. I had a massage and facial and both were wonderful! more

The hair stylist cut, colored and styled my hair beautifully! I was nervous because it was the first time in 25 years that I allowed it to be cut above my shoulders. I also had my nails done and the manicurist was very experienced and did a good job. They charge a little more than most salons, but it was worth it Pros: Experienced and talented employees. Close to home. Cons: A little stuffy. more

I've been to three hair stylist; they've all been very good with many years experience. They understand color cuts, looked at my facial shape and told me what I needed. I kind of felt like I was on that TV show What Not To Wear. They even told me about clothes. Pros: Great hair salon is very talented! Cons: Seems they're always booked and too honest about fashion more

Winghaven was great, I can't tell you much I enjoyed going there. We went for the half day service the facial made my skin feel great, the message was very relaxing, and the pedicure and manicure were wonderful! Although I do wish they had more fresh flowers, as a few of them seemed a bit wilted, but that's a minor compliant. Pros: Great people, wonderful service, excellent lunch. Cons: Couldn't stay there all day! :) more

I have to admit that I was shocked when I read the review of Spa Winghaven. It has always in the St. Louis area been my spa of choice, their professionalism, service, the ambiance and the unparralled staff. My husband has multiple myeloma and I insist that people ask for his Dr.'s permission to do anything. When anyone has cancer it is imperative that all safety precautions are taken, that fact that someone would not do this is much more appalling than the fact that they did. Living with this horrible disease for 3 years has taught me always to err on the side of caution. I personally am astounded that someone would complain about taking the extra step in assuring someone's safety. I think this was extremely unfair and I question someone's motive in this review. Spa Winghaven has to the best of my knowledge been referred to me by several of my friends and has never failed to always exceed my expectations. llw more

Negative Review Removed. more