Southwest Sedan & Limo Service

I have been using Southwest Sedan & Limousine for business trips to and from Austin Bergstrom Airport for the past five years and have yet to be disappointed with the service. I believe Marcello to be a reliable person who is very approachable, professional and punctual. The sedans are always clean, smell fresh and serve me with bottle waters, tissues and mints when needed. I recommend their service to someone who wants a hassle free environment to enjoy a ride to anywhere you may need to go. more

My husband and I celebrated our 10th wedding anniversary and we hired Marcello Rodrigues with Southwest Limousine, and he made the entire experience even more amazing. He was prompt, curteous, professional, and always had a smile on his face. The service was first class, and he even upgraded our rental to a luxury Escalade SUV because the original 10 passenger limo was out of service. And more importantly, he upgraded our limousine without charging us extra. The limousine was clean and completely stocked with special items that we had requested. We have hired Marcello before in the past for other special occassions and we will continue to use his company's service for future events. His service is top notch ! Pros: Vehicle was clean, Driver was professional, prompt and curteous Cons: Absolutely none more

Marcello, the man in charge of Southwest Limo, began our misadventure by mistakenly billing my account a week in advance ( we paid by the hour), claiming he had the wrong date down, but promised our event would be great. Then the day of our event they showed up 30 minutes late to our house. On our first stop of the evening, (which was closer than originally planned) the driver pulled me out of the limo and informed me we had to change limos because they claimed another limo had been in a wreck (all though I cant help but wonder if the real problem came from Marcello booking us for the wrong date). REGARDLESS, when I asked to speak to Marcello, he said he would call me back in 10 minutes. When the driver dropped us off for dinner I still hadn't heard a firm plan on who they were sending back and when. 1 1/2 hours later and many frantic phone calls (which ruined our dinner) the driver finally called and said if we could be outside in 10 MINUTES he would take us downtown. In the mean time, Marcello called and apologized, asking what he could do to make things right. I asked that they come get us after the club to make up for the time we were losing by having to rush and ruining our dinner. When the driver arrived he claimed to have no knowledge of this plan, so I asked him to call Marcello himself. When he opened the door at the club he informed me they were NOT coming back for us and refused to let me speak to his ""supervisor"" that supposedly said no. When we said fine, we'll just use the rest of our time now then, he REFUSED TO DRIVE. After that the cops came and told us to take them to small-claims court, and of course they never came back. BUT THE WORST PART IS... THEY HAD THE NERVE to bill me for the full amount. 1240, plus 120 in negative fees from him billing me incorrectly the first time... all for the WORST EXPERIENCE EVER!!!! \r DO NOT USE THIS HORRIBLE COMPANY, they refuse to treat customers with respect, or do what is right. Cons: EVERYTHING, Terrible people. more