Southtowns Fireplace

I had a good experience with this place. The owner was friendly, honest and the price was competitiive. Like many people know, you get what you pay for. In this case, I was extremely happy with the end product. more

Ok, as a small business owner ... you need to be fair and not so short-sighted. If you want discount, go to a discount place but do not expect a full service business to offer you a discount. Do you take a cut in pay for him? Or anyone for that matter? Do you go to Wegman's and demand a refund because Aldee's was cheaper? If indeed he is over-priced, YOU make the choice to make the purchase and use the services. Leaving a bad review because YOU failed to shop around for a price that better suited you is passive-aggressive and a reflection on you not the business owner. I find Bill a pleasure to work with. Yes, he does charge full retail. Yes he does give me excellent service and goes above and beyond. Yes, he is honest and forthright about not giving discounts. If I wanted Ollie's prices and self-service ... I would have sought them out. Take responsibility for your choices and decisions. more

He's not dishonest. He told me flat out he would charge me full retail for it but he does charge full retail. Shop around. more

I went to this guy (Bill, the owner) to purchase a chimney system for my woodstove. I trusted him - he ripped me off. He gave me a lump sum price for a collection of parts, of over $1000. When I received the parts, I did a little internet research and called around to find the real price of what I had been given - it turned out to be less than $500 worth. I went back to Bill and asked for an itemized, sales receipt with item pricing - he refused. I am now in court trying to get my money back. Cons: He ripped me off more