They are a FOR-PROFIT company who takes the donations that people give to ARC and gives ARC pennies on the dollar. The location on Gallatin Road failed to give me one of my purchases. It was left out of the bag. I called to have them hold it for me, as I would pick it up soon. They resold the item and refused to give me my money back. As I waited to get the phone numbers for corporate to complain, the full-of-herself manager threatened to call the police ON ME. I was amazed by the lack of professionalism and basic courtesy. SO, NOT ONLY DO THEY STEAL FROM THE ARC, THEY ALSO STEAL FROM THEIR CUSTOMERS.
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