I spent over $2,000 back in early October for a new front door, and was told it would take about six weeks to manufacture... I was hopeful that we could have it installed before Thanksgiving, but it was not ready in time. Understandable.
So on Nov 30th Steve called to schedule my install, but the earliest date he had available was Dec 19th. Of course I wanted it sooner, but at least it would be here in time for our family Christmas party on Fri Dec 21st.
YAY... TODAY IS THE DAY AND I'M SUPER EXCITED!
So this morning Mike the installer shows up with the door in the back of his truck, but refuses to install it because "it's raining." BUT IT'S NOT RAINING! I went outside to greet them and IT WAS NOT RAINING! I even went and looked up today's weather forecast, and there's only a 15% chance until 3pm today, and then it bumps up to 25%... No deluge is expected, light drizzle later this afternoon at the most. PLUS, we have a covered entry way that is currently completely dry.
But since Mike had already made up his mind that he would rather not do it today, he put the door in our garage and left. My husband mentioned he "understood" that Mike didn't want to do the install today, but he did NOT say it was OKAY to postpone. Besides *I* bought and paid for this door myself (not my husband) so Mike really needed to consult with ME regarding the install... nobody else.
When Mike left, I called Southern Front Doors and they were of no help since Mike is a contractor and cannot be forced to do the work... And apparently it's too humid to install today. (WHAT? This is HOUSTON... It's ALWAYS HUMID! Good grief.) SFD also refused to do anything else to try to help me get this door installed today. So now I'm stuck with a door in my garage and I'm having to find another independent contractor to do the work before my xmas party on Friday. Grrrrr. Terrible service.
I will never do business with SFD again, and I will warn others to avoid them as well.
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