Southern Air, Inc.

Before today, I had a two year membership w/Southern Air. Recently I had to called them twice in a three month span over a leak in the coil. This cause the freezing fluid to leak. They charged me twice knowing that this fluid would continue to leak out. I felt scammed. This could have just been a coincidence with the poor service from reading the prior reviews. But I suggest if you are w/Southern Air to get a second opinion. Instead of trying to replace the coil, they suggested that I purchase a new unit for $2900. I don't believe Southern Air's technicians ever tried to find a replacement coil. I believe they wanted to just keep charging $200 for freezing fluid until I bought a new unit. Fix right or it's free is the motto. No one ever offered me that!! Lastly, the customer service from the customer service technicians was nasty. No compassion or assistance from a customer in a 80 degree house. Imagine working 10 hours and coming home w/two young children into a warm house. I got nothing but attitude. Again, if you are a customer you may want to get a second opinion on your air unit. If you aren't a customer, if you read this review, don't say you weren't warned!! more

Techs are wonderful to work with. They arrive on time, are very professional and knowledgeable. more

Brian came to our house on Friday, August 3, 2012. He tried his best to find us a motor for our unit. The next day he came out with a loaner motor so we could have air until our new motor came in. My husband and I truely appreciate the special care Brian took to insure we had air conditioning in this horrible weather. We highly recommend Brian and Southern Air to anyone. Thank you Brian again. You are an Angel!! more

with Southern Air's Platinum Contract, and we're renewing again. They continue to be the best in their service area for rsponse and follow-thru. We continue to stay! more

I called for someone to repair my AC at approx. 7:00 PM on June 21, 2012 and Preston Mire said he would be right out. He worked on my AC until 10:30 pm to get me some cool air. He was great. more

Called about three weeks ago to have our business AC fixed, They came out and the gentleman who showed up told us that he did not have the correct ladder, our ac unit is on the roof, which we mentioned, he told us that he would be back tomorrow with the correct ladder. I told him this was fine, he never called us or showed up. I was very disappointed in this company. more

We've had a Platinum Southern Air contract on our (now) 10-yr-old unit for the last 6 yrs. We've had service calls at all hours around the clock (one at 1am on a Sunday) and the repairmen have been withour exception neat, courteous professional, well-informed and well-trained. We will continue to do business with Southern Air as long as they are in business. more

On Sunday afternoon June 5th my 28 year old air conditioner died. Thanks to Southern Air it lasted that long. The technician came out not to long after I called and after much try he was unable to get it going and explained I had a lot wrong with it. So I decided to purchase a new one. The service man,technician and installer were at my house the next afternoon and had the new unit up and running in two hours. The service men and office employees are the nicest people to deal with. Everyone could learn something from these people. Thanks you Southern Air. more

AC went out today - called around 5 pm, Preston arrived at 7pm, crawled under house to fix leak in copper line and replaced freon. Back working by 8:30. Excellant service. more

Southern Air did a fantastic job on replacing our old A/C system. The whole team was efficient, courteous and professional. Everyone from the installation guys to the follow-up quality control guys were great. more

lasr winter we found a gas leak in our heating system , it was 25 yrs old , we called southern air .. after a complete inspection of our entire system .. the tech suggested replacing the entire system due to the age . he explained the options and the benefits . the heating unit was shot, so we chose to replace entire heating and air unit , the price was less then we had thought it would be. the instalation was fast the men were very profesional .. the system has cut our electic and gas bill almost in half....great job guys !!!! more

Installation was quick and efficient. Installers took care to provide post-installation cleanup. Inspector was courteous and thorough. Installers and inspector gave a pre-arrival call and showed up at appointed time.Salesman provided all options(with pros & cons),from replacing existing components with originals, to replacing with new components. more

We have had wonderful service from Southern Air over the years. The problems have always been accurately diagnosed with accurate cost estimates. We have complete trust that things will be done right and in a timely fashion. We have recommended them to many people who have had the same good experience. more

For almost eight years I have relied on Southern Air for my air conditioning needs. The technicians are usually on time, and are well trained in their field of expertise. I have also taken advantage of the Gold membership plan that is offered by Southern Air. This maintenance insurance keeps my home unit in good working order, both during the week and if necessary, on weekends. I highly recommend Southern Air to anyone wanting a worry free home air conditioning. more

I am writing to thank you for the good service you furnished installing my new unit in my home on Monday of this week. The workers were very efficient, courteous and very experienced. I have never seen any job so organized. Each man knew their job. I will be happy to recommend your Company for a job, well done ! more

I thought Southern Air did a great job of putting in my new heating system. They were on time, and professional. They also sent someone back out to check on everything. They were very nice to deal with. The quality of the product and of the work was really good. I'd recommend them. Bennie Poe more

Southern Air recently come to my house and gave a full evaluation of my a/c and heating unit. Employees were very tidy, courteous, clean, very understandable and easy to talk to.... more

I've been with Southern Air for many years now. They do maintenance/prevention work for me in the spring and fall and, when I need anything, I call them. We recently got the new central air and heating unit, which they installed. Everything went very well. I have never had any trouble with them. All of their workers are very good and they have respect for the people they're working for and the house that they're in. I highly recommend Southern Air. Give them a try. more