I've never had a nicer dentist experience then the one I had at this Gentle Dental. I was pleased with the wait time and how fast I was able to get an appointment.
However, requesting to get my records sent to another dentist in a different city was a different story. It took FOUR calls and TWO times for the appropriate forms to be mailed in to finally get some resolution.
The fourth call was placed to Gentle Dental two days before my appointment at my NEW dentist. Having previously talking to the front desk help, three times prior, with no positive results I figured this time to direct my concerns to a more reliable source - the office manager. After a heated conversation with the office manager on the incompetence of her hired staff she FINALLY accepted that my concerns were valid and agreed to my request of having my records overnighted to the new office - or so i think.
I would not recommend this office to anyone in the Reno area.
Pros: The dentist was very nice
Cons: The service from the desk and manager, awful
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