South End Plumbing LLC

I had a problem with my gas water heater. The pilot light ended up going out and I couldn't get it lit again so I called South End Plumbing LLC. They came out to inspect it. They got it lit and started up again and took time to inspect and walk around the house checking to make sure everything else was okay. I would definitely use them again. more

South End Plumbing LLC showed up on time. They did the work as promised. And were reasonably priced. more

This was the second time I used South End Plumbing. I appreciated their timeliness. They are always pleasant and friendly and even clean up after themselves. I will definitely use them again. more

This was my first time using South End Plumbing LLC. For me, it's just about getting the work done appropriately and quickly which they did. Robert was efficient and gave me a great recommendation for an electrician when there was work he could not do. The work got done and the quality of the work is great. I'm currently in the process of using them again. more

South End Plumbing really helped me when I was in such a need. They came very quick, and I was very pleased. more

I had an overflow issue with the sewer line and it was coming out underneath my toilet. I called South End Plumbing because I saw they had a link to their spot on WBTV, so I thought they'd be a good company to work with. When I called, I spoke to the woman there and told her what was going on, that there were roots going through pipe that needed to be dealt with. She told me she could send a technician out to give an estimate and I thought to do the job. The technician came out and he told me he could run a snake down to try and clear the pipe out. He sent down a camera to show me the roots, which I knew were there. He told me he didn't have the correct device to chop up the roots right then, plus, he told me that the pipe would have to be dug out and completely replaced. Then he told me that would be an additional cost of $987 on top of the $287 I was being charged for the estimate I was getting! I appreciated his professionalism and have nothing against him, but really, what did he do for that $287? He couldn't even solve the initial problem because he didn't have the correct device to do the work. I don't even know if South End owns the right device to chop up roots! If they don't, they definitely should invest in one! And then not charge as much for that service, when compared to other companies! In this case, I was disappointed with the way the company went about dealing with me. I wish South End had been more upfront with me about the costs and their ability to perform the job. I truly thought that by calling them and talking to the woman, that I was going to have my problem solved. I don't feel that she really explained clearly what the service call was going to include. I ended up calling another company, who was able to come out the next day. They had the right tools with them and were able to do the clearing and chopping of the roots with no problem and at a reasonable cost to me. I had taken it upon myself to do the digging up of the pipe to be replaced, so that helped the process along. After working with that company, I called South End and complained about my $287 bill. Thankfully, they were willing to work with me and cut it down to $125 for me, which I did appreciate. However, I don't think I will be using them in the future and I wouldn't feel comfortable recommending them. Eric Scott more

I just had South End Plumbing replace a water heater. I think the guys did a pretty good job about it. The only concern I have was that I did not realize how the piping would be connected at the top until it was done. Had I known how they were going to do it, I would have asked them to do it different. It's not a major problem, it's just that I could have a future problem, and I would have to open the wall up to take care of it, so that is the only concern I have. more

My husband and I called South End Plumbing when our water main was leaking. This was our first time using them--we found out about them on the internet. They were very friendly, and so far it looks as if they have taken care of the problem successfully. Our only problem with the service was the price. We did get another bid that was considerably lower, but South End were able to get to us about twelve hours before their competition. Even though I would have preferred to pay less, their promptness certainly helps to balance things out. more

My cabinet maker called me Sunday night and needed a plumber for Monday morning. I had never heard of this happening, unless it was an emergency! I was having a new kitchen counter put in. They needed to take out the garbage disposal and disconnect everything so the new sink could be put in. The line for the disposal had to be changed, since the sink was deeper. My usual plumber was not available at the time. The granite company I was working with referred me to South End Plumbing and I called them a little after 10 the next morning and they came within an hour. That's amazing! The people at South End Plumbing are not only efficient, but also on the spot when you need them. They did a few things they had to do, too, which didn't charge me for. For example, they took the sink away, which is not a part of their job duties. They carried it out, and that was really neat. I'll have them back when the whole thing's finished to hook the disposal back up. I've give South End Plumbing a five-star rating. They've earned themselves a new customer. They have fabulous workers and a fabulous company! Karen Phillips more

This company gets it! Quality work for an affordable price. They are one of the few companies that still live by the motto that the customer is always right. more

South End Plumbing was great! They showed up on time, and actually they were pretty quick for somebody who was just called the same day. They did the work, though they didn't have everything they needed, so they went out and got it in about 15 or 20 minutes, and then got it all done. It was very, very hot up in that attic, but they dealt with it and got it done. more

When I searched for plumbers in the Charlotte area, South End Plumbing were the only ones I could track down that didn't have a service charge. I had a very hard time finding someone who didn't charge just to come and look at my problem. It was sort of an odd situation, in that the house was brand new. There was a defect in one of the toilets, which they found for me. They were more than willing to help out. Since the unit was new, I had to go back to the builder to have the problem fixed. And even though I didn't use South End to fix the problem, they did a great job with the diagnosis, at a fair price. They were on time, and very nice and professional. They were also clean, and nicely dressed. The overall experience was good. I have dealt with other plumbing companies before, and South End is the best I have found. more

My total experience with South End Plumbing was good. They were on time, and they did what they said they were going to do. It just took asking them twice for one thing to get done right, but they came back out and fixed it. I gave them a 4 because it should have been done right the first time, but there wasn't anything major that was wrong. more

This was our first time using South End Plumbing. We called them for an estimate. We have a rental house that was my husband's house. It's an older house, he bought it in 1928, and needed some extensive work done on it. We called South End for an estimate. They were very nice and gave us an honest estimate. It was going to cost us, but not any more or any less than another plumber would be. They went to work and pulled out all of the old pipes and replaced them with new ones. They even found two leaks when they were working and fixed those. They also replaced the faucets, spigots and shower nozzle. We told them to pick out some good replacements and they did, it looks great. Also, our water is running clear from rust, and that's great! They came when they said they would and were done in the amount of time they said they'd be done in. They charged the amount they had estimated and it was well worth it! They were friendly, professional and did a very good job. They are the ones we'll call if we have plumbing needs! Terrell & Helen more

South End Plumbling LLC seems to be knowledgeable and fair with pricing. I've used them three times over one and a half years and they've worked on my bathroom sink and kitchen sink. I found out about South End Plumbing through my former co-worker, whose relative works there. I used their recommendation, and I keep going with them because I've been happy with their work! Tammy Harle more

These guys were excellent! \r We were referred to them by a neighbor, whose mother had extensive plumbing and repair work done by them and had great results. We received the same treatment.\r First of all, we had our main water line that runs to the city water burst in our yard. We found out this was something that others in our neighborhood and elsewhere in Mint Hill have had to deal with at one time or another since water usage was changed from one source to another, currently Charlotte?s city water. Anyhow, we discovered we paid half the price as a neighbor once did a couple years ago for the exact same job (but probably us having the better customer service, which seems to be priority number one for this team.)\r Then, we discovered our dishwasher had been leaking and ruined our kitchen floors, cabinetry, baseboards, and some wainscoting. As anyone knows, from working with insurance companies, you get the minimum amount from them for reparations. Well, these guys were able to w more