I contacted Gus the owner of Snow Biz (also known as Costa Landscaping and Trucking) in West Allis WI in December of 2008 prior to a snow storm. Seemed great over the phone. Very attentive and returned calls and email promptly. I allowed him to charge my credit card for a full seasons worth of residential snow removal in Milwaukee. As it turned out some very helpful neighbors took care of most of that event before he even showed up and we decided we would not need his services for the season. I asked him to refund the portion of the charges he thought was fair to cover his time for that one trip and that we wouldn?t need him for the rest of the season. He verbally agreed but it was getting much harder to communicate with him as the responsiveness clearly slowed down. After a couple of weeks of calls he made a few excuses and then again agreed to do the credit right away. Weeks turned into months. After some length of time I perused the matter again in March 2009 and he again promptly returned my call (probably forgot who I was). Again made a few excuses and delayed a while but agreed to take care of it. He never did, and now of course won?t answer any calls or emails. I have asked him nicely and repeatedly to do the right thing and he refuses to act. My only recourse now is to warn others from working with Snow Biz or Costa Landscaping / Trucking. If he does in fact own up and do what is fair I will update this review with the outcome.
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