I was very impressed with Rick and his team at Quality Tune-Up on Arden Way. I am newer to the area and have an older car that needs a lot of work. I chose to go to Quality Tune-Up for a tune-up, figuring that I would get my services done in piecemeal, until I found a shop I trust. Owner Rick knows what customer service is; he greeted me with a friendly smile, juggled his many clients with ease, and took the time to inform each of us about the service he provided. He explained why I needed a major tune-up in a way that made sense to a non-mechanic. My car went from making put-put noises and vibrating at stoplights to running as smooth as my much newer car (not to mention that it will probably pass smog now). I spoke with two other customers in the shop and they both said that were loyal customers and have been coming to Rick for years. I am going to return to Rick for my coolant service. He offers discounts for his returning customers and gives you a $10 off coupon via email if you complete an online survey. I am relieved to have found a shop that I trust! Not only are his prices reasonable but he seems honest and has great customer service skills, the kind that you don?t often find anymore.
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