I almost had them replaster our pool. However, when they were scheduled to begin the work they suddenly discovered $1500 to $2000 in extra cost to do the job (despite having visited the site twice before). I am not a pool expert by any means, and for all I know the costs may have been reasonable. However, instead of explaining in detail why the steps were necessary, they gave a curt one line explanation. When I pressed for a more comprehensive exlpanation I was flately told to take my buisness elsewhere. I don't know about you, but defensiveness and secrecy do not inspire me with confidence in a contractor.
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