SimiValleyChrysler.com

HORRIBLE EXPERIENCE!! BEFORE BUYING FROM THIS DEALER- DO YOUR RESEARCH! THEY HAVE TONS OF BAD REVIEWS!!! if I could give negative stars (instead of a one star rating) I would have! Traded in a vehicle on 8/22/10...by law (California Car Buyer's Protection Act 11709.4) the dealership has 21 days to pay it off..they took 55!! Even though we notified them NUMEROUS times of the situation and not only was NOTHING done- but no one ever returned any calls!!..This caused me to have to make an additional payment on a car I was no longer in possession of so as to avoid a delinquent payment and lowered credit score...All the while the interest was accruing on the loan making the payoff higher than I had stated upon trade in (an amount which I verified with the bank to assure accuracy)..dealership refuses to refund my $450!! We have made MULTIPLE calls, and have not gotten a single call back (oh wait- I did get one call back from the finance manager basically telling me it's not his problem and passed it off to another finance man)... My husband had to go to the dealership in a rage and speak to MULTIPLE finance men and both owners-- and it's STILL NOT RESOLVED! Plus- They were trying to sell a vehicle that was in MY NAME, being paid for BY ME- and they had it on their lot! Can you say ILLEGAL!?!?! When we told them this- all they could say was ""yeah, yeah, we know..."" WTH!? Then DO SOMETHING!!! They KNOWINGLY break the law at the customers expense!! And when I say expense- I really DO mean 'expense' as it cost us money that they refuse to re-pay!! PLUS: the car they sold us has been in the shop twice since we purchased it- both times for the same problem- the rear brakes..the second time we took it in my husband called at the end of the day and they told us the front brakes were fine-- it was there for the REAR BRAKES!! They had it all day and weren't even looking at the right problem! I would HIGHLY recommend that anyone looking for a vehicle shop elsewhere.. I have never experienced a higher degree of incompetence at a car dealership.... If a customer notifies you of an ILLEGAL BUSINESS PRACTICE you are participating in-- FIX IT!! Especially if it is as simple as someone just not doing their job and letting paperwork sit!! more

A great dealership!!!! I bought a Jeep Grand Cherokee and the sales staff was great! The sales manager was great also they gave me a tour of the parts deparment and Service department introducing me to both parts advisors and service advisors. Then handed my due bill to service for some added parts they where going to put on my vehicle. Which they made me an appointment right on the spot. I came in a few days later and they gave me a ride back to Thousand Oaks while they put the added parts on my vehicle. Then picked me up. Much to my surprise they had washed my vehicle again without me asking:) All in all they made me feel like part of there family.\r \r Thanks\r Chris Pros: Great customer service more

Finance manager CAN NOT BE TRUSTED in any way shape or form. DO NOT BUY a vehicle from this dealership. You will most definitely regret it! After they make the sale, they truly want nothing to do with you and play the games exactly as mentioned by the others! \r This dealership lacks integrity, honesty and trust. However, The service department is excellent! more

I bought a Jeep Commander and was treated well during the purchase. However, when I decided to cancel my extended warranty I was bullied by the Finance Manager. I came in and was told what a horrible mistake I was making and he bad mouthed my insurance agent for recommending a better warranty than they had sold me. He said it was unethical. He convinced me to go back and do my homework before I canceled. He told me that I got the low interest rate that I did because of the warranty. That is not true. I did my homework and found out that he told me several other lies as well. I called him back at least five times only be told he was with a customer and would call me back. He never did. I had to personally come in AGAIN and since it was his day off, I had his associate sign the request for cancellation so that I would have proof that it would be canceled (I knew he would say he never got it otherwise). I called and called to make sure it got canceled and money refunded with no return call. After the 60 days was up, I went in again only to find that it STILL was not canceled. He tried to tell me the 60 days were up and it was too late to cancel it. Fortunately I had my copy of my request to cancel form that was signed by an employee of the dealership.\r He was visibly upset and said ""he was sorry that he got me such a good interest rate"" I told him that ""it was not right for him to say that. He should always be glad to give his customers the best "". He tried to charge me $50 and when I said ""I don't think that is what the policy says"" then he said $25 to cancel my warranty. I had to go find my copy of the warranty to show him that the cancelation policy said there would be no fee. He was rude and argumentative. I am very disapointed in the way I was treated by the Finance Manager. more