On Saturday, November 29, 2014, my wife, went to The Shoe Warehouse, 933 Airport Rd. South, Naples to purchase a pair of shoes.
At the checkout counter she was rushed through and signed the register receipt without special notice. Once home, on Sunday morning, she noticed the credit card charge of $583.00 for a single pair of shoes. Being sure there was a mistaken credit card entry (neither of us had ever seen a single pair of shoes costing $583.00) she returned to the store on Monday, December 1, 2014.
Once at the store she spoke with the manager and was informed there was no mistake, the shoes she purchased do in fact cost $583.00. At that point she returned the unworn shoes and all packaging and was given a hand written note saying she has a store credit equal to the price of the shoes.
The shoes were never worn, all packing material was returned the next business day. We cannot imagine a pair of shoes costing that much and would never have purchased them.
My wife is seventy years old and is very upset over this, we cannot afford this expense. The store owner was rude and condescending. We believe the store management is simply taking advantage of an elderly woman, using a technicality, to pad their bottom line, at her expense.
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