I contacted this store and asked to speak to a salesman. I wanted to get a price on a particular piano brand and model. This gentleman said, by company policy, he could not give me his best selling price over the phone... and that I had to go into the store to negotiate a price. Are you kidding me?!
He then asked me when I would be stopping by the store. I asked if he had the model in stock. He said no. So, why the heck would I go into the store and waste my time when he didn't even have the model for me to play?!
The salesman proceeds to tell me how much was the retail price for that particular model I wanted. What's the point? And who cares about the retail price?! I want the price I'm going to consider buying, not the jacked-up price they set. lol
These guys are worse than car salesmen. In new/used car sales, potential buyers can solicit quotes from various dealers, price shop/negotiate over the phone/email, and make informed decisions for the best deals. People with enough disposal income to purchase a brand new piano are not dummies off the street. lol You have to treat them with respect and honesty, and not this shady crap... oh I can't tell you what my price is BS. The good old way of rapport building and trust still go a long way in sales. Potential buyers: call around and compare, you don't have to buy from an authorized dealer in the same city/state you live.
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