I posted this elsewhere, but people really need to know so...I read reviews (on yahoo) and was confident choosing a local place, over one of the chains, was the way to go. I dropped my car off at 1 and picked it up at 5:20. I don't know how long these things take, I admit my car was dirty, it's been a while since I cleaned it, so I had no problem with the time. When my wife, who isn't ""car savy"" at all got in the car to drive it home she noticed a broken piece of the dash. When we got to the house she told me ( I had to drive a seperate vehicle, to pick the car up). I checked the piece and it was definately broken. When I called back I told the owner I thought the car looked awesome, very clean, but their was a broken piece. I took it back in right after talking with him on the phone. When I got there he was gone and one of his employees tried to fix it and broke the piece in a second place. From that point on everyone who looked at it was focused on the second piece that the employee broke and couldn't understand that it was broken BEFORE that, somewhere else. The owner said it was already broken and I must not have noticed it because my car was dirty. Yes,he really said that because my car was dirty I must not have noticed a piece of the dash hanging off! To make an extremely long story shorter, he denied breaking it, got in my face trying to either start a fight or intimidate me, and left the parking lot telling me to ""shut my mouth"" repeatedly. I could go into more detail and will most likely for my friends or anyone who asks where to get their car detailed. I should have stayed with the more expensive national chain because their employees have to have some kind of intergrity or they get fired. When you work with a small business owner who would rather treat a customer with no respect and try to fight them, who is going to do anything to him? A cheap dash part that he could have admitted to and replaced for a couple of bucks instead he chose to make himself look like a fool and ruin the opportunity for return patronage or word-of-mouth business reference. PLEASE DO NOT GIVE BUSINESS OWNERS WHO DON'T RESPECT THIER CUSTOMERS YOUR BUSINESS!!!!!
Pros: car was very clean at first glance
Cons: lack of integrity and attempting to intimidate
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