Shenandoah Medical

Dr. Lee is the best, but I haven't visited for some time because the staff is unfriendly and not up to standard that is expected. It's a business so I expect good service. Very rude. I hope Dr. Lee open his own practice. more

The Dr. is great helps with anything you need but the staff is the worst and if you try and call to get an appointment be ready to be on the phone on hold for 20 mins. Staff in front are rude and not helpfull. more

I agree with the other reviewiers. My Dr. is Dr Ferrara and he is a great doctor and his nurses are very nice. However the appointment staff is so difficult to deal with and they are unfriendly and they mess up alot. It is difficult to schedule appointments and reach any of the nurses or doctors on the phone if you have a question. The staff fails to relay messages that you ask them to send. I do not reccomend the practice becuase of this. It's a shame becuase the Dr's are really nice and good doctors. With that being said I've heard this complaint for years and if the Dr.'s truley cared they would have done something about appointment staff issues by now. Pros: Good doctors and nurses Cons: unfriendly, difficult staff more

I have been seeing Dr. Day for years and all through the years they have had very poor office staff. They are not friendly, its hard to get anyone on the phone, and the old woman that works up in the front seriously needs to learn some manners! I have thrown a fit or two on the phone with these people and for someone in the medical field thats suppose to help and care about people, they dont. However, I keep going because I love Dr. Day...very sweet, caring and informative. I just wish they would get some new staff. Pros: Great doctors! Cons: Horrible staff more

The clerical staff at Shenandoah Medical leave a LOT to be desired. For long periods of time. the phone is left off of the hook leaving you with no way of setting up an appointment when you are sick. Pros: Bedside manners Cons: Clerical staff, wait times more

Don't get sick on your lunch hour, because this place is CLOSED between Noon and 1 o'clock! They won't even answer the phone! The sign on the door says they open at 9:00 A.M., unfortunately and often the door isn't unlocked until after nine. Dr. Ferrarra has great bedside manner, listens and diagnoses well. I've been a patient for quite a few years, but I have to agree with the previous statement...his and his associates' staff need to attend a customer service experience course. Here's a not-so-new concept in patient care - take care of the patient's emotional needs not just their physical needs. Be friendly, courteous, polite, discreet and timely. As with anything one bad apple can spoil the whole bunch, but there is more than one bad apple here. Pros: Great Doc! Cons: Poor Staff and Service more

I Love Dr. Ferrara he is a great doctor and very cary and thorough. However the office staff does not give him messages and they are not very friendly.They take long lunches and they don't return calls promptly. They keep you on hold for extended periods of time. I'm sorry to say as great a doctor as I think Dr. Ferrara is I can't recommend the practice due to the frustration I believe people will have trying to talk with him or get to see him. I've spoken with him about it in the past and he was very concerned but nothing has changed. I've had to search to find a new Primary Care Doctor becuase I couldn't get in to see him when I needed to. Which is a shame because when you do finally get to see him he is awesome. My reccomendation is new office management. Pros: Great Doctor Cons: Office Staff performance and access to the Doctor more

Dr. Farrara has a great bedside manner, kid friendly, and you feel that everything is in order when you leave. The usual feeling of not asking everything you needed to is non-existent. I would recommend his services to anyone looking for a good family practitioner. Pros: Timeliness and competence Cons: Better rooms more

Dr. Ferrara is a wonderful person and a knowledgeable Physician. He is kind to patients, shows compassion, and his staff is wonderful as well. I would definately recommend Dr. Greg Ferrara. Pros: smart, compassionate, kind more