Stay away from this company. There are better company's out there that are not just a franchise with no obligation to parent company to abide by rules or anything else. I have read many reviews about Servpro and the majority has been bad. It is based on which franchise you pick in the area that you live. However, you are free to use anyone you wish. My experience with Little Elm/Prosper Servpro which lead to me to write this review was in hopes that you stay away and not become the next victim by this franchisee. This of course is my opinion based on my experience with this individual. They do not have a real staff, use day labors, commit theft, and invoice for work not completed. In addition, if you do choose to work with this company, I would strongly suggest documenting all correspondence, verbal and in writing, and have someone available to watch and document everything they do. Leave nothing to chance. I understand when there has been a traumatic incident, such as our case, a fire in the home; some vultures use this to their advantage. We all free to make our choices, but this one... STAY AWAY!
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