My first experience with this company was by complete happenstance. I had been dealing with a local Nashville jeweler before I found Service Jewelry and Repair, you may be familiar with them by their commercials where they flaunt their title as the ""Official Jeweler of the Titans"". When I picked up my finished engagement ring from this other company (a long nightmarish story in of itself, but not necessary for this review) I was completely unsettled with the results. As I sat in the parking lot and struggled over what to do, I decided to find a different jeweler in the area and take the ring to them for a second opinion, perhaps some guidance on how to proceed in fixing my dilemma if I was lucky. I pulled up a search on my phone and it gave me a list of jewelers near by and I called the first one on the list which happened to be the corporate office for Service Jewelry and Repair. I was immediately impressed with how I was treated on the phone after describing my unique dilemma and the lack of hesitation to offer assistance.
When I arrived at the office, I was greeted by their personnel in a very welcoming and friendly way. After I told them my situation in more detail, I was immediately taken to see the president of the company. During this visit, he provided me with comprehensive information about the purchasing do's and don'ts of fine jewelry in an unbiased manner, as well as sincere guidance in resolving my situation. When I left there, I was very confident in how to proceed, and this is exactly what I was looking to achieve when I had contacted Service Jewelry and Repair.
Since this experience, I have stayed in contact with this company to take care of our ring cleanings and various other jewelry needs. The service has continued to impress and the results have always been nothing but spectacular. The range of services is broad, and their organization is commendable. I will definitely be using Service Jewelry and Repair for all our jewelry needs from now on.
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