Serpentini Chevrolet of Westlake

I recently visited this dealership to trade-in my current malibu for an suv. I purchased my car from this dealer, but felt that i settled do to financial reasons at the time, so i went back to see what they could do to get me into the chevy Traverse. In the end I drove off the lot in my traverse and the experience was so good 2 days later my husband drove off the same lot with his new camaro! This was by far the most fun and comfortable experience we have had purchasing vehicles. I want to thank our salesman Dave for being patient,understanding of our needs and wants and doing everything he could to get the right price for us. I would also like to thank Tom in the service department who helped me with getting the auto start put on. i have 2 small children and while my car was in the shop i was given another vehicle to have in the meantime. We have recieved follow up calls since purchasing our vehicles to make sure we are satisfied and everything is going well, which I think is great. During the whole process we had to take our kids and the entire staff was kind and playful to them! Again I want to thank everyone who we came in contact with during this experience you all deserve a pat on the back and you will definently be seeing more of us in the future. more

We visited this dealership with the intent of leasing two cars. We were treated very poorly by our salesman Mel, the finance guy Donnie and sales manager Tony. They must have a quota for the amount of times they say upfront pricing. But we did not receive any upfront communication, honesty or respect. I would not recommend buying from this dealership. The lies were at times humorous. I've never dealt with a dealership that knocked all other dealerships which I think is poor business. more