My hair had been AWFUL!!!! The stylist (not named because instructions say "do not include any personal information) reviewed past cuts and showed me a few photos of possible cuts and in the end we found the absolutely perfect cut. I noticed that the stylist is never hurried, even when another customer is waiting. I think that says that I'm important and relays to the other customer that when it's her turn, just as much time and attention will be given to her.
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