Security Force Inc

iI RUE THE DAY I SIGNED ON WITH THIS COMPANY. My alarm system stopped working 3 months ago and I have called in MULTIPLE times to correct the problem and got NO RESPONSE back. Finally I called in to say just cancel my account because I am tired of the run-around and I'm tired of people saying that they will do something about it but then don't. One representative said I could cancel services, and that I just need to send in a written request. Then within 5 minutes, they put me on with someone who is supposed to resolve problems, and he said that I can't cancel because I did not give written notice 60 days in advance of my original 3 year contract running out...which ran out several months ago. After getting shuffled around from person to person, getting someone's voice mail, calling back and having to explain my circumstance to every new person I talked to, I spent roughly an hour on the phone talking to several different representatives, and with the exception of one, they were arrogant and un-helpful, as goes the culture of that company. So no one is willing to do anything to let me get away from this hell-hole of a company. I FEEL LIKE A PRISONER OF THIS COMPANY AND I CAN'T GET AWAY FROM THEM. IT'S A NIGHTMARE. DO YOURSELF A FAVOR AND FIND A COMPANY WHO HAS A GOOD RAPORT WITH THEIR CUSTOMER BASE more

This is the first time and last time that I will ever use any house alarm service thx to Security Force INC. They are a rip off! Just a bunch of freaken SCAMMERS! I wrote a request letter 1yr in advance and followed up 60days prior to the end of my contract and was told that I was all set to cancel and I didn't need to do anything else. Last wk I called and spoke to billing bc I saw a draft on my bank statement, she stated I was clearly in the RIGHT to cancel and she would submit the paperwork. I called today to Follow up and they acted if I was INSANE and ignorant! They said my contract will automatic renew itself bc I didn't put it in writing 60days after I spoke to Rosie in customer care and was informed that everything was fine and didn't need to do anything else. If I would have been properly informed in Sept I could have faxed another request to cancel!! This has been going on for the past 2-3yrs and I'm fed up! I have contacted Eyewitness news 9 and will mail them all my documents. This company has to stop trying to get over on hard working consumers!! more

I had an ADT system for over 6 years and changed my service to Security Force last year. Our experince with them has been nothing but positive. They upgraded our system and offered us a locked in monitoring rate for the 36 months. Unlike ADT who increased my rate 2 times while I was with them. I also have a full warranty and when I needed help since their system was new to me, they came out within 24 hours with the same tech who installed my system and new me. We are very happy and highly recommend them to anyone looking. more

I have had my system for about 4 years, I am very upset at the fact of how the contract automatically renew themselves for a period of 3 years. I wrote my termination form and faxed it in to the company. They recieved it about 9 days late to meet the 60 day prior to renewal date. I have moved from my rental house and could take the system, but I am still having to pay 39.99 a month for 3 more years and I not even in the home. They will not release me from the contract. They will also service charge you for ALL maintence services. Low battery are 50.00 min. The alarm will beep and beep until you fix it, you are forced to fixed it right then or go crazy from the beeping. Every time that I have called in for any questions or services they first give you the run around and then once you finally talk to someone, they are rude! This businees does not try to achieve customer satisfaction, they try to trap you, and they will so read your contracts carefully!! Pros: none at all more

I recently had Security force install my alarm system. They did a wonderful job, the prices were great and they weren't like your typical security company. They didn't try to sell me a bunch of stuff I didn't need. The sales person was great he came out and talked with me for awhile about what i wanted and how much i was looking to spend. They work with you. Thanks Security force for makeing me feel safer. Pros: Wonderful Sales reps, Great prices Cons: none more