My 20 GB Fujitsu MPG3204AH hard drive went bad one day. It would spin all right, and would do an initial head movement, but didn't show up on the list of IDE controller devices during boot. Based on this, I was pretty sure that the controller PCB board went bad. I went to Secure Data Recovery Services and spoke with a technician. I was pleased that I spoke to someone who was very experienced, it only took 10 minutes to find out that it wasn't actually the controller PCB that was responsible, that it was more likely one of the heads crashed. It was clear they had a lot of experience in the data recovery field - they told me when a Fujitsu head crashes, it usually doesn't damage the platter too badly, so there was a good prognosis for successful data recovery. Sure enough, the next day they were able to fix the bad head and recover all the data on the drive.
Long story short, Secure Data Recovery Services technicians know what they're doing and are very helpful and prompt. 5 stars.
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