Sears Optical

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46-056 Kamehameha Hwy (at SEARS OPTICAL, WINDWARD MALL)
Kaneohe, HI 96744

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(808) 247-8391
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Sears Optical - Kaneohe, HI
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Been taking my cars to Sears (mainly out of convenience) over last few years... and I have had issues with them but this week took the cake. I took my Sienna there for shocks and ...

BEWARE of this place POOR! POOR! POOR! 4/5/2011

Been taking my cars to Sears (mainly out of convenience) over last few years... and I have had issues with them but this week took the cake. I took my Sienna there for shocks and struts. They call me to tell me how bad the brakes are and whomever did the work put in the wrong brake pads (Their work 4 months ago!) and the tire is unbalanced (their work!) and by the way while we were working on your car we broke your windshield!! 4:30 p.m. Sun) Oh and we can't fix it till Tues 8-12p.m. and dont worry 'your car is drivable"" NO! the crack got much Bigger when I drove it MONDAY!! risking my life to not miss a day of work (Oh well! sorry!) Arrive Tues 8:30a.m. leave the car... no call return back 1:45p.m. car still sitting with broken windshield and only then did they call the vendor to see when they were coming!! C'MON people! So I bow out of work and completely freak out b/c now its 2 p.m and I can't get my windshield fixed... They finally fix it at 5 p.m. I get my car back...and all I get in compensation for a day of lost wages!! is Oh... sorry! and excuses!! Completely incompetent individuals!!! guys standing around and no one is being accountable for Shoddy work! if you like your car and your money!! STAY away from this place!! more
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BEWARE OF THIS PLACE! 6/27/2008

Went in to Kaneohe, HI auto department for routine tire balance and rotation. Many employees standing around, little knew what to do. Tried complaining to manager and we confronted by hostility and bad attitude. This department was virtually empty, no one seemd motivated to serve or assist. FORMER Sears customer/ of 40-plus years. No wonder the share price is falling. Would not recommend this place to ANYONE, more
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See better, look great. At Sears Optical you'll find professional service, stylish selection, superior quality & great values.

Owner Message

  • Since we opened our first store in Kansas City 50 years ago, Sears Optical Centers have been improving family eye care by helping families see better and look great. Everything you love about Sears is what you'll find at Sears Optical - professional service, stylish selections of eyeglasses and contacts, quality and great value. And, as always, every purchase comes with the Sears promise of Satisfaction Guaranteed or Your Money Back.
    At Sears Optical we offer customized eyewear solutions for all of our customers and for every lifestyle - from contact lenses to affordable fashionable eyeglasses. Our expert associates will be sure to find what's best for you.
    You can find over 750 convenient Sears Optical Centers in the US! Sears Optical is not just inside Sears, either. Look for us in many neighborhood outdoor malls, too.

Editorial

  • Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.

  • 10/4/2008 Provided by Citysearch
Additional information
  • Hours: Sun 10am-5pm, Mon-Sat 10am-9pm
  • Payments: Master Card, Visa
  • Neighborhoods: Kaneohe
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