Sears Hometown Store

I had the unfortunate experience today of receiving a phone call from the owner of the Sears store in Narragansett. As he explained to me that the parts we ordered 6 weeks ago and paid for (in full) to repair our snow blower weren't what we expected when we placed the order. The manager of the store researched and suggested which parts we needed and so we gave the ""green light"" to place the order. After waiting 6 WEEKS with no communication from the store personnel, my husband contacted them this morning. The owner took his call and stated that only 1 tire - not 2 and no axle- arrived and that this was what the Sears parts department shipped to him. My husband then requested that the owner please figure out exactly what parts we needed and to contact him with this information. The owner called our home phone and explained to me that his manager gave us the incorrect information and that the $250.00 we paid for the parts would only cover 1 wheel and a bearing. Not the 2 wheels and the axle we needed which we thought were ordered and if we wanted this tire we needed to let him know within 3 days so he could ship it back. I reiterated what he had just explained to me and stated that I felt this was his problem and that he should ""make good"" on the order since it was his manager's mistake and not ours. OH BOY DID HE COP AN ATTITUDE! As he ""bluntly"" stated that Sears pay's him 3 cents on the dollar for parts and that this isn't worth it. That this isn't the way it works and if I didn't like it I could contact corporate offices in Chicago. I asked his name again, his manager's name and the Customer service phone # so I could place a complaint. I also reminded him that we were very good customers that will no longer shop at his store. Hopefully, no one else will either. Customers do not deserve to be treated this way. more

Sears has the worst customer service, but everybody knows that. I had to send my snow blower for repairs, actually a small plastic bracket, probably made in China, broke and needed replacement. The service truck comes every Wednesday for pickup and delivery, so I knew my snow blower would be gone for more than a week since I dropped it off on a Saturday. more

We bought a Kenmore refrigerator sometime in the summer of 06 from the Sears store in Narragansett RI. Unfortuantely we did not get the extended warranty because we thought refrigerators don't usually break and ours would probably last at leat 10 yrs w no probs. We were wrong. One month after the 12 mo warranty expired (13 months after we bought it), it broke down. We were told that we not under warranty so we had to pay. It cost us $280 bucks to replace some little part that burnt out. Now it is Oct 08 and it seems like the same thing happened again. We wil have to have their repair dept come here again to fix it prob for another $280. We feel like we were screwed. It is just not fair to have to pay $600 to repair a $600 refrig that is only 2 yrs old. We called both the store and Sears and have gotten no where. We are so upset and will never deal with Sears ever again. Cons: worst cust svc i have ever dealt w more