Sears Auto Center

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3980 Rivertown Pkwy Sw
Grandville, MI 49418

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(616) 538-5576
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Sears Auto Center - Grandville, MI
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Just Got Screwed by Sears Auto Center at Rivertown Mall in Grandville MI: They do not stand behind their product at all. I had brought my 2012 Suburu in to have a complete brak...

Don't stand behind work and will find anyway out of honoring a warranty 4/22/2014

Just Got Screwed by Sears Auto Center at Rivertown Mall in Grandville MI: They do not stand behind their product at all. I had brought my 2012 Suburu in to have a complete brake job done about 5 months ago for a cost of $800.00. A couple of days ago, one of my calipers locked up. After limping it to a mechanic who I have used frequently and trust (NOTE: I could not originally bring the car to him to have the brakes done because at that time the car was managed by ARI fleet and he was not on their list of "preferred" vendors) I received a phone call telling me the reason why my caliper had rusted up was because whoever had installed my brakes had neglected to lubricate the pads or shave them down a little bit to allow them to move freely in the caliper. This had resulted in not allowing the pad to move away from the caliper because it had slowly and had subsequently ruined the pads and the calipers on BOTH sides. After going to Sears to ask them what they were going to do about it I was told that because I had bought the car out from under ARI (I had changed jobs and purchased my vehicle on the way out) that they had no responsibility to do anything for me. And that is all they would keep repeating, over and over again when I asked them if they were going to stand behind their work. I asked if all of their brake jobs would last only six months and they just kept repeating the same line. If they were willing to lose a customer who had been shopping at Sears his whole life and has spent thousands of dollars on Craftsman tools and Sears brand appliances on $260.00, then think of what they would be willing to do with a higher amount of money. They will not stand behind their product, will find any corporate loophole to get out of paying for it, and will just sit their like parrots repeating the same legalize more
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America's Car Care Place

Owner Message
  • TodayÕs on the go lifestyle shows no signs of slowing down, so look to Sears Auto Center to make sure your go to vehicle keeps up with the pace. We have the essentials Ð tires from Goodyear, Michelin, Bridgestone, BF Goodrich and many other great priced tire brands; automotive repairs and services like oil changes, alignment and brakes; car batteries from top brands like DieHard and Plus Start; and power sport, lawn & garden and marine batteries by DieHard. Stop by for all of your other automotive accessory needs Ð custom wheels, performance suspension, cargo carriers, trailer hitch accessories and other car electronics Ð and drive on to your destination safely and prepared for your next road trip adventure. Many of our automotive products can be purchased online and/or picked up at your local Sears Auto Center. For more information on any of our products, talk to a Blue Automotive Crew member and they will gladly bring you up to speed on the latest products and services to keep your vehicle running strong. Expert advice is also available online via our click to talk application or by contacting our 24 hour call center.
    ¥ Conveniently open 7 days a week, including evenings..
    ¥ Most Auto Centers are conveniently attached to a mall, allowing you to shop while you wait.
    ¥ Updates on the status of your vehicle via text message from your technician..
    ¥ Knowledgeable sales and service associates are ready to assist you with your automotive maintenance and repair needs and help answer any questions.
    ¥ Walk-ins welcome, appointments encouraged.
    ¥ Wide assortment of brands to choose from such as Michelin, Goodyear, Bridgestone, BF Goodrich, DieHard, Plus Start, Monroe and Thule.. Tires
    Batteries and Chargers
    Auto Center Services
    Custom Wheels
    Car Top And Hitch Carriers
    Automotive Basics
    Exterior Accessories
    Interior Accessories
    Under Car and Hood
    Outdoor Shelters
    Electrical Systems
    Hitches and Towing and Trailers
    Suspension
    Automotive Electronics
    Mechanics Tools
    Air Intakes & Fuel Systems
    Motorcycle and ATV
    RV and Camping
    Sears Auto Buying Program

Editorial
  • Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.

  • 11/10/2008 Provided by Citysearch
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