Since my original oral complaint to Randy Elvington, concerning attempted fraud by one or more of employees under his supervision at the Sears auto service center located in the Citadel Mall. I have made the decision that my compliant may have been taken lightly and I feel compelled to press my compliant further to protect other consumers. Mr. Elvington apologized many times over for the incident and said that he would take it up with management, what ever that means to him. I thought that given my serious charge that he or Sears would get back to me to tell me that the problem was resolved. That has not happened. I do not want anything but the peace of mind that what happened to me will not happen to another Sears?s customer
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