I'd recommend going elsewhere if you want a cozier environment. I think it has a lot to do with the location (snooty). They are not as friendly as the Plainville one. The employees would talk among themselves.. one actually sat there watching me get my hair done while chatting with my hair stylist - which made me feel really uncomfortable. They didn't talk to me much..making me feel real out of place! I def recommend the Plainville location..atleast they treat you more like a client/human being.
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