I prepayed for a year's worth of service. The rep said there was a money back guarantee. I noticed my lawn did not significantly change. We still have weeds, uneven color... not a healthy lawn like the first representative had promised. I figured I'd give it a year. When I called in about getting my money back, they said that they had already done all applications and that I should have told them early on. I requested a refund and they were not willing to budge (as per their so-called guarantee). They came back and applied their chemicals twice, without my knoweledge. Then I called and told them I had not authorized it. They said that the service would continue regardless of my consent unless I cancel. I immediately cancel and asked where I consented to renew, and the rep said I had signed something (which I didn't). I asked to have a copy of my contract sent to me. I was place on hold for 10 minutes and hung up. I called back and then spoke with another rep who said that there was no written contract but that I had allegedly spoken to someone over the phone to give my consent and that it was recorded. I said ""great then I want to hear what I've agreed to because I didn't consent to having your services roll over. I agreed to try you out just for 1 year and pay up front."" She said she'd call back with the audio of my consent. Another rep calls and says they've lost my verbal consent, but that I still have to pay for something I didn't want. Horrible service, they were not willing to budge in the name of customer service. There goes $500+ down the drain. And, mylawn looks the same as before their first application! Horrible!
Cons: Unchanged lawn, horrible customer service.
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