Santa Margarita Ford

After having my tires consistently filled to the wrong pressure and my oil life never reset (little annoyances), I'd finally had it when I made an appointment to have my alignment done and a power steering line replaced and they didn't tell me until I came to pick it up that they couldn't align my vehicle and didn't have the line and couldn't get it. I also gave the service rep a long explanation of a steering issue I've had where the vehicle will apply one of the brakes arbitrarily in a turn. It's not my imagination as passengers feel it and ask what happened and the brake pedal depresses noticably when it happens. It's a very dangerous condition that I assume has to do with a faulty traction control system. They said they couldn't duplicate the problem. Note to service tech from the rep was ""check for dragging brake"". Sent me on my way with the dangerous condtion still in full effect. Going elsewhere for repairs from now on. I've never had an experience where they didn't do something wrong. more

We bought 2 vehicles here and bring them back for maintenance and the staff is always friendly and helpful. We bought both vehicles from the internet salesman and he had a no pressure kind of tactic that was great. more

It seems that every car dealership only has my wallet on their mind and parting me from whats inside....well RSM Ford is a breath of fresh air. First of all the dealership is beautiful....I did my research on their website which is exquisite. But when i got there in person i was really wowed. They have some really cool classic cars in their show room including and old woody and a cool T-Bird. Plus they have a couple of Saleen Mustangs which really got my heart going....but alas i had to face reality and settle for a nice commuter car...a Ford Focus. Its no mustang but it does get me around in comfort and it gets over 30 mpg. So all in all i was very happy with my experience! Pros: Beautiful dealership, no hassle, got the internet price Cons: Saleen mustangs and classic cars were just a tease more

People here are very friendly, they have a nice waiting area for when your car needs work on and they are helpful when you buy a car here. Customer service is really great and they give you free rides back home when you get service done there along with a free car wash. PROS: Great customer service. CONS: more