San Marcos Chrysler Dodge Jeep Ram

These guys are crooks. They took advantage of me. They sold me a truck with a ""8 speed"" transmission then when i get back home 1000 miles away I find out it wasn't an 8 speed it was a 6 speed. I also called them to cancel my ""state required gap insurance"" and they never returned my calls until i contacted the general manager. There is no state requirement for gap insurance as i was lied to and led to believe. I was at this dealership for 7 hours to get this vehicle. I was happy with my purchase till all the truth came out. I would never buy another vehicle from this dealership and would not suggest them to another person. Look else were for your vehicle needs. Finally I do know it is state law to have window stickers in a vehicle. There was none in my truck which is how they scammed me. I called the dealership requesting they make this right. They refuse. So I will seek legal recourse through the BBB and my attorney. Lastly, they convinced me and begged me to give them good reviews on the survey call i would receive, which i did before i realized all the crooked garbage they pulled. I have since called the survey company and am trying to adjust that accordingly. more

My husband and I went here and Jason Castillo helped us all the way to the end to get our truck that we never thought we could get. We got 2500 dodge 4 door longhorn 4x4 2012 best truck and he still works to make sure we are happy. MY husband wasn't there to sign the papers but he from way to get those papers to him to sign. Never had bad experience here. Jason pushed and pushed to help us in everyway. Thank you Jason for all your help and helping us get our truck we love it!!! scott and christie more

In the last 4 years I have purchased 2 vehicles through San Marcos Dodge. The first was a 2007 Chrysler 300 that I purchased 4 years ago. When I told my salesman, Matthew Standhart, that this was my dream car he did everything to get me what I wanted! Holy cow, talk about being happy with a purchase. I drove around that car very proudly and it was exactly what I wanted. Then I decided I needed to downsize a little for personal reasons and talked with Matthew Standhart again. He took such good care of me the first time, I had all the faith in the world that he would do so again. And sure enough! He got me into a 2014 Chrysler 200, which is my very first brand spanking new car! Again, he took such good care of me and I am extremely happy with my purchase. I guarantee you that whenever I get ready to buy another it will be through Matthew and San Marcos Dodge. And . . . I will be sending anyone I can that way! \r \r Judy M.\r Austin, Texas more

On 1/30/11 I bought a truck from this dealer. When I left there to go to the Bank they put a bing dent on the righht side of my truck. I was not told about it but when I got up the next day I saw it.I took it back the next day and showed them the dent. They told me that they would repair it but after them keeping it of 6 days I found them painting it with a piant brush and a bottle of paint. I reported them to the BBB and now after they lied to them about the way that I bought the truck and other stuff they went from a B rateing to none at all for now. One moor thing if you do go the look very close to what your looking to buy because the top of my Truck (the cab) the paint is close to rust, and when I pointed this out to them he just said nobody washes the top anyway. And I have a sun roof so they lied there because someone had to clean the class up there. He wants me to call what do you think Look who wants me to call and talk, They all ready lied to the BBB, They lie when they said I did not call or texs I got phone records showing that I did. Plus they did not respond back to BBB when I showed that they lied. Don t Trust this dealer. They got my name number and money so if he wants to get to the bottom of this I think we should do this by e-mail Phillip, thank you for leaving us feedback and bringing this to my attention. Naturally, I m very concerned about your experience with us earlier last year. It s completely unacceptable and I want to get to the bottom of it with my team. I d like for the opportunity to discuss this with you privately. Please feel free to call me at 512.353.5116. Hope to hear from you, Terry Wagner BDC Manager Well the BBB said that it was OK for them to paint my truck with a bottle of paint in one hand and a brush in the other Mr. Hilley, I gave the revised estimate we received to Mr. Anderson. He is going to call Texas 46 Collision to verify and see if there is any other way to make a payment. If there is no other way then we will send you a check to the address that we have on file from when you purchased the vehicle. Let me know if there is anything else that needs to be taken care of. I'm glad that we could resolve this issue and have a great day! Kyle Elizabeth Sessions Internet Manager San Marcos Auto Outlet Mr. Hilley, Since seeing recent statements that you have posted on our Yelp account our general manager has requested that you sign a document stating that you will cease and desist any and all statements, written or otherwise, on any type of forum in regards to our dealership. Since we have gone to great lengths to try to repair the situation we feel that we need to protect our reputation as a business. This will be required before you will receive the check for the payment of repair for your vehicle. I'm not going to sign anythig telling me to stop telling you that they treated me like crap more

I dont even want to give them 1 star but theres no other option. I went there to check out a truck they had on the internet at the price and the mileage I could afford. After driving from San Antonio I got there to find out that the truck was in a ""pending sale"" but what was wierd was I got an email saying the truck was available the same day. The sales person James tried to put me in another truck that was 4,000 more with 20,000 more miles on it. After awhile I started getting realy agitated because James just wouldnt listen to me saying what I can afford and what I can pay monthly... He made up his own numbers in his head the whole time. I told him I need to talk to my wife and think about it. He said what is there to think about Im getting you a deal of a life time on a truck you want. B.S. I didnt want that truck, I wanted the one I drove from san antonio to see. ANYWAY dont even bother with them. They are a bunch of con artists and they will try and sucker you into something that will put you in debt. Oh and I think they use bait on there website to lure you in and then try and put you into crap that you didnt want in the first place. more

I drove two hours to come test drive a car from this dealership because I saw a vehicle I wanted at an excellent price on their website. I test drove the car and then the price they quoted me for it was 3,000 more than adverstised on the internet and was told well for today only you will get 1,000 off the price of the car. I asked about the internet price and the salesman seemed shocked, he looked online and saw the price and then left me there to ""talk to the manager"". When he returned he tried to double talk me into paying a higher price than advertised for the vehicle. The interest rate he quoted me was extremely high as well as the monthly payment. He told me I had bad credit and was lucky they would finance me at all. I reminded him again about THEIR advertised price of the vehicle and his response was ""well you wont get it for that price because I need to make money too"". Well needless to say that I left because of their dishonesty. I had no problem getting financed elsewhere for a lower payment and interest rate than I was quoted at their dealership and as a bonus I got a better vehicle. The business practices at this dealership are shady and dishonest... BEWARE!!!! more