Salon Zen

I was so excited about finding this place and Tracey Torres was my hairstylist. Initially, she did a wonderful job styling and cutting my hair short and I was very happy with going back to her. \r \r The trouble started when I got my hair styled into a quick weave. Before installation, I asked her twice whether or not it would damage my hair and she both times she assured me that it would not. After gluing the extensions directly onto my real hair using a hardening gel, the style lasted about 1-2 months and I went back to Tracey to get it taken down. She was rushing that day to get to her son's basketball game and did not properly condition my hair long enough before combing the extensions out. After rubbing the towel on my head, glue became matted onto my real hair and she snipped/tore it out, causing a HUGE shiny bald spot (about the size of a medium size candy bar) on the side of my hair. This happened on Feb. 06, 2016.\r \r I waited a few months to see if it would grow back and used her advise of rubbing Jamaican black castor oil into my hair. Three months have gone by and I STILL have a huge bald spot with little to no hair growth. I went to the dermatologist and they said that they didn't see any hair follicles present for it to grow back, that there was scar tissue, and it looked like it was ripped from my head. They mentioned that it looked to be permanently damaged. I called Crystal to get my money back or receive treatments to grow my hair back in and although Crystal offered for the first one to be free, she said the rest I would have to pay out of pocket. That is unprofessional and super wrong. I should not have to suffer because of one of her employees lack training in versatile styles and had an error in judgement. Crystal was more concerned about the price of her business than any reparation made to a loyal customer. It's not right. I walked in with a head full of hair and now I have permanently damaged hair. Now I'm paying money out of pocket with steroid treatments to hopes that my hair will regrow and spending money on wigs to cover up Tracey's mistake.\r \r In addition, as an unhappy customer I sought legal action. Crystal does not have business insurance, so watch out and be careful. If they ever make a mistake on your hair, you'll have to figure it out on your own and you may find yourself in my situation. When you walk into a hair salon, you're supposed to walk out feeling confident and great about your hairstyle. Right now all I feel is just extremely low and super embarrassed because of my huge bald spot. Salon Zen is more concerned about aesthetics than the actual health of your hair. If I were you and you cared anything at all about your hair, I would stay far away from this place. more

Tasha is fantastic. First time I've ever stuck with a stylist since it is the first time I've had a stylist that can perform magic! So glad she picked Salon Zen. Although I have to drive to the other side of town, its a great place/great atmosphere. Tasha knows what to do to my hair when I can't make a decision. She cuts, styles and colors to perfection. Highly recommend, and by far the best place I've found in Charlotte after looking around for two years. more

Hey Ms. Denise, although we can't locate you on our appointment book so we can't determine who styled you but nevertheless...I still would like to apologize for not making you happy with the styling of your hair. As always...we strive to exceed your expectations and thank you for giving Salon Zen a chance but thank you for your feedback. more

I was not happy with the style that I got. I will not return more

I love going to Salon Zen. Krystal is a wonderful stylist. She takes care of my hair. This was the first salon that I attended that offers you free snacks. Staff are friendly and polite. I am glad I found Salon Zen.\r Angie more

Salon zen is great! The minute you walk in you feel welcome and you know that you will be in good hands. I took a chance on this place and have not looked back. This is the first salon I have been to in a VERY long time that I enjoy returning to every time. The stylists are knowledgeable, professional, and extremely friendly. In regards to the salon it is always very well kept and clean. This place does have an upscale vibe but it is not pretentious. And my hair...I am very picky about my hair, but I pretend not to be, but they figured how I like my hair and my stylist makes it happen every time. Gotta love it!\r I would definitely recommend Salon Zen. more

I went to Salon Zen for a wash & style yesterday. I was so impressed by the salon and the caring staff that I decided to take the big leap and get a haircut. It is the best haircut I have gotten in Charlotte (I've been here about a year). I have gotten sooooo many bad haircuts that I am leary when I try someone knew. But Krystal listened to me and cut my hair exactly the way I wanted it. I have finally found a stylist in Charlotte! I am delighted with my new haircut. more

Absolutely awesome ! I was visiting the area from out of town and was able to get worked in last minute ( I wasn't planning on getting my hair done). I was taken almost immediately after walking in and she didn't rush doing my hair. She was really friendly and did an amazing job on my hair. And the atmosphere is very relaxing. I came out looking AND feeling good. Definitely will be back the next time I'm in Charlotte. more

This was my first visit. When I called to make the appointment the clerk was very professional and made me feel welcomed. When I arrived at the salon I was greeted and given a place to hang up my belongings. The salon was prestined. It was the cleaniest and most stylish salon I have ever seen. Can you say Tabatha Salon Takeover remodel look. My stylist introduced herself and gave me a very professional consultation. I was offered drinks and refreshments. Very relaxing comfortable enviroment. NO ghettoness at all. My hair was beautiful, stylish, and very healthy looking. I can't wait to go back. more

Great experience. Tish is wonderful, professional, friendly and knowledgable. She had great suggestions about new styles I could try. She even showed me how to style it on my own! Salon Zen is a great place and I will def be back. more

I just love my hair now! \r You ever go into a salon and come out feeling as if you have to rush home to fix your hair? \r Well, Salon Zen gets it right the FIRST time. \r The stylist is beautiful and believes in doing beautiful hair. You can't help but to feel like a queen after a visit with Solon Zen. I don't even care to wash my own hair anymore.. more

When you walk into Salon Zen it's immediate relaxation! After a hectic day at work, I look forward to going to Salon Zen every other Wednesday to receive wonderful treatment from the great stylists there. The relaxing music, complimentary snacks and beverages only add to the ""zen"" experience. I rarely have to wait after my scheduled appointment time, and they have you in and out so fast that sometimes I want to stay longer to enjoy the ambiance! I always receive compliments on my hair, and truly, isn't that one of the reasons women go to the salon...to be told later how beautiful they look! Try Salon Zen...I promise you'll LOVE IT!!!!!!! more