Salon Xl Color & Design Group

I have to agree with the last person titled ""dooped"". Went in to get a simple conditioning treatment. I just wanted a treatment with a few stray hairs clipped around my ears. They charged me $76.00. Apparently if you get a conditioning treatment you leave wet. A blow dry costs $35. Who lets their customers, and first time customers at that, leave wet? $35 for a blow-dry? Are you kidding me? and it wasnt a relaxing therapeutic blow dry either. She never asked me how I styled my hair or anything but blew dry it completely straight forward and then backcombed it. Needless to say, I was not impressed. I even tried to make conversation with a woman named Charly who is apparently the owner. She looked at me like I was a piece of dookie. She was rude and crass. In fact I was shocked to find out that she was the owner as she was not dressed professionally. I think she had on flip flops and a t-shirt. Her hair was brassy, dried out and lacking style. I think that you can pretty much judge a salon based on the owners appearance and attitude. All I can say is meet Charly and you will get an idea of what to expect. For $76 I could have gone to Sallys and bought a conditioner and blew dry it myself. In fact, thats what I will do next time. Sorry Charly, but your place sucks. more

So after my experience I have to agree with other people who have rated this salon poorly. I took the raving reviews hook, line and sinker. I would give this salon less than 1 star but it is not an option. As a first time customer you would think that you would have at least a minimum consultation, such as how do you normally wear your hair, what styles do you most like, etc. The owner Charlie did not ask me one question and when I tried to explain to her what I wanted she cut me off and did what she wanted. For a highlight, conditioning treatment and ""cut"" it ran me $219.00. Insane. My cut was one of the worst that I have ever had. She has no skill set at all when it comes to cuts. I am going to have to cut at least 4 inches off to correct her ""layering"". It looks like steps. The highlight job was also crappy. The side of my head looks like a spotted hyena, not to mention the top of my head looks grey. I called and was going to have them fix it but with a wedding coming up I will not take the chance and repeat my first mistake. Dumb once, not dumb twice. Will never return and will tell as many people as I can to avoid this place if they value their hair and their money. more

Charlie, the owner of Salon XL, has been my stylist for about ten years. She is wonderfully talented with color and my hair has never looked better! She is always working to improve the salon with new products and techniques. I also thoroughly enjoy frequent express pedicures by Malissa and Shannon! It is a very comfortable and fun salon. The ladies work extraordinarily hard and do a fantastic job! more

I have been going to Salon XL for several years and see the owner, Charlie. I cannot say enough good things about this salon and Charlie herself. I have been treated wonderfully there! I have had so many compliments on my hair since I have been going there. . My color looks the best it has ever looked and they are always doing their best to pamper their clients and make them feel welcome. I have had other hair stylists in Ann Arbor ask me who was doing my hair because it looked so good. Once I was not completely happy with my color and Charlie had me back as soon as I could get there to change it. I have had two other friends go there and they would tell you as well that it is the best their hair has ever looked. I think anyone who reads these reviews can see that someone has a personal vendetta against the salon - how unfortunate that they choose to take that out in such an adolescent way. more

I must say first and foremost that I have a VERY strong reason to believe that all the reviews on here past 2006 are written by the staff members. There were no reviews for like 2 years and all of a sudden in the past month there are several. Also last time I was there, I heard the girls talking about citysearch. I have had my blonde hair colored 3 times by the salon owner, Charlie. I found her to be rude and snobby. She constantly interupted me every time i spoke and made some very stuck up comments (ex ""I wouldn't even get out of bed for $40,000 a year). She got mad at me when I told her I didn't want to have it cut this last time around and rolled her eyes and shook her head. My blonde always turns out really grey/ashy with purple tones in it whenever she colors it. She also charges an arm and a leg, $280 for a bleach and tone last time i was there. Its normally $140 but because I asked her to run some toner through my ends which took about 5 mins, she charged me double. For that price it should look AWESOME and instead I had to run to Sally's and try to buy some product to fix it. I was in NY a week later and got my hair cut by a celebrity stylist, she was SHOCKED that someone let me leave their salon with my hair color that bad. They all looked at my hair and agreed that it was very patchy and had several weird colors in it. I now go to a diff salon in the Ann Arbor area and they actually all knew right away who Charlie was and said she has a reputation for being b****y and they get alot of ex Salon XL customers. DON""T GO TO SALON XL and if you do, do not book an appointment with Charlie. Some of the other ladies seem lovely but Charlie's attitude always ruins the atmosphere. Pros: Cute salon, have nice products Cons: Rude owner, poor colorist skills, pushy, overpriced, unprofessional atmosphere more

I shouldn't have any hair left. Seriously - I do something for color every single time I get my hair cut. Its only because the talent of the lovely ladies at Salon XL that I have any hair let alone very healthy and pretty (if i do say so myself) long locks. A lot of people seem shocked about the ""song and dance"" with Kerastase but Salon XL ladies are professionals... they suggest items that will keep your hair healthy and strong. If you don't want to buy Kerastase, don't. But again, if I am spending dollars on gorgeous color and cut then I want to best products on my hair all month round (not just the day of my salon visit). more

This salon is one of Ann Arbor's best kept secrets. Rather than spending a fortune on promoting itself the salon centers more on continuing education and setting the trends. The salon owner is the first board certified hair colorist in Ann Arbor and requires her stylists to achieve the same level of certification. They carry the industries best product line - Kerastase. There are plenty of good hair salons in Ann Arbor, but I prefer the best - and this place is it. Pros: Best product line Cons: Parking never easy in Ann Arbor more

I have been going to Salon XL for years and have seen first hand that they treat their customers with the best service you can hope for. The prices are comparable to other Ann Arbor salons and the value is well worth it! The stylists are total experts and give great recommendations. The atmosphere is so cool- very whimsical and colorful. They pay attention to every detail and I always leave feeling rejuvinated. They are great at educating you on what they are doing and how to do your hair at home. The Kerastase products are a little more expensive than I was used to, but they really make a big difference and they last forever. Overall, great salon experience! more

I agree with the common thread throughout these reviews! Salon XL is fantastic! I've been to a million salons in my time, and know what sets this salon apart from the rest: Talent, Management and Leadership. Charlie has made going to the salon a unique and delightful experience. This salon is fun, energetic and innovative...nothing short of extraordinary!\r \r Pros: Creative and knowledgable stylists more

Until I discovered Salon XL, I was a major salon-hopper. I couldn't fine a stylist that understood my needs or my hair. I have seen almost every girl at Salon XL and they are all equally talented and provide the same level of quality and service. The facility itself is pretty small and not what you'd expect for such high calibur of talent, but I tell you it's one of Ann Arbor's hidden gems! Seriously treat yourself to a day at Salon XL, it's worth every penny!! Pros: Amazing talent, friendly staff, delicious coffee Cons: Decor a little outdated more

I love Salon XL! I've been going there for about four years now and it's really a great place. There was a time where I wasn't able to make it there (because I wasn't in town a lot) and everywhere else I went made my hair look terrible compared to what they did! I love all the stylist there, and everyone of them is consistent. Right when I walk in I'm treated like I'm a million dollars (even though I am not!) The receptionist are always fabulous, and I really appreciate how comfortable everyone makes me feel. The place is consistently kept clean, and always looks great. That is one the first things I noticed about the salon, was how great it looked (the decor is wonderful!) They've really help me take care of my hair, and even though the products are sometimes pricey -- they are GREAT products and have done so much for my naturally dry hair. Every time I walk in there, I could not feel so fabulous but as soon as I walk out I feel like a whole new, wonderful person. I love it and would recommend it to EVERYONE. Even if you are coming in town for a UofM game -- GET AN APPOINTMENT! You won't regret it, and every stylist is VERY qualified. :) Oh! and another great feature is their curtsey call the day before you appointment! Helps me never miss! Pros: stylist, atmosphere, cleanliness, conversation Cons: Product prices more

I have lived everywhere from NY to LA, even TX where blondes are everywhere and I have never been as satisfied with my cut and color as I was with Lindsaya at Salon XL! She is so talented and helpful. She prescribed me with the perfect products to repair and maintain the health and color of my hair. However, there was no pressure to buy. She just educated me and did not PUSH the products on me. Its nice to feel like you can trust your beauty in someones hands. more

Have you ever felt Zen about something? That is feeling you will get after you see yourself after your service at Salon XL. They even validate parking!! The stylists are amazing and the products are top of the line. I will never go to another salon while living in Michigan! Pros: Very knowledgeable about their product. They are full of ideas! more

This is a really great salon. Brandy gave me highlights and a trim. The highlights turned out very gorgeous and she gave me a nice trim to fix up a haircut the grew out weird from another salon. I've been to salons all over the US and this place is top notch. Brandy is super friendly and talented! Oh the service is pretty quick too! I wasnt in there for hours like I am at other salons. Top notch service at a great price. Pros: Very friendly, Great Price, On time more