My wedding is a month away. I called a month and a half ago to make appointments for my bridal party to get their hair done. They said they would call back and never did. I called two weeks later, was told I was set. I tried to add a make-up session for myself and again was told they would call me back and they didn't. So last Friday I stopped in to check up on everything to find my appointments were not on the books!!! The front desk lady was snotty, and when I called on Monday to speak to a manager she was just as pathetic. They said they could squeeze in one or two but I needed five, so that did not fix THEIR mistake at all! The only consolation I was given was an insincere ""Sorry,"" that was so lackluster they could have just said piss off and gotten the same effect. They know nothing about customer service and treated me like poorly! Take my advice, go ten minutes west on highway 5 to Waconia and go to Off the Top Hairstyling, they are professional, polite, and know how to make a customer feel valued!
Cons: Everything
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