Salon Heavener More Like Salon HELL-ener\r
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Consumers Beware - this salon has the absolute worst customer service not to mention sneaky overcharges and botched hair treatments. My experiences are somewhat dated, but I am still dealing with the fallout of what I believe was an improper hair treatment. I have never written a negative review about a business prior to this, so I am obviously still very upset and hope to protect would-be customers from a salon that does not deserve your business. \r
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Point #1: I scheduled a hair and makeup appointment for my wedding day. The salon called me over 24 hours in advance to confirm my appointment. At that time, I notified the salon that I would not be proceeding with the makeup appointment, but would proceed with my hair appointment. I previously did a trial run for makeup which turned out horrendous. The makeup was way overdone. When I arrived at the salon on Saturday morning, Connie, one of the salon owners, did my hair which turned out just OK. When I proceeded to pay, Connie told me that since I cancelled my makeup appointment she would have to charge me an extra $50 for a ""cancellation fee."" What? I was not informed of this fee by the person who called to confirm my appointment nor did Connie mention this to me the entire time she was working on my hair. She dropped this on me at the register when I was about to leave. I paid that fee because it was my wedding day and I didn't want to argue and make a fuss on a day that should start out well. But I ask you this: Why penalize a customer without giving them that information on the front end? It's sneaky to charge the customer such fees on the back end.\r
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Point #2: Mark, the other salon owner, had been trying to convince me to get a keratin treatment for quite some time. He indicated I was ""the perfect candidate"" and I ""would love it."" In November 2012, I decided to have that treatment done for a cost of $250. As Mark was performing this treatment, he kept telling me I was going to love it and I should write positive YELP reviews about it and his salon. He also told me that ""next time you get this treatment done, I'm going to have to charge you an extra $50 for the keratin treatment the NEXT TIME"" I come in for that treatment because my hair was so long and thick that he had to use a lot of product. When I checked out at the register, the salon went ahead and charged that amount on THAT DAY. Wow. That seemed very sneaky too. At this point I realized that Salon Heavener wasn't in the customer-building business and simply wanted to treat its clients simply as ATM machines. \r
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Point #3: The week after receiving the keratin treatment done by Mark, my hair started falling out in clumps. Clumps! Two weeks after receiving the keratin treatment, I began losing my hair BY THE ROOT and now have excessive bald spots on my head. BALD! I have had to go to doctors and receive cortisone injections on my head to hopefully stop the hair loss. Traumatizing.\r
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To add insult to what resulted in a literal injury, I wrote the salon two emails which were by and large ignored. Mark did call me after my first correspondence, but essentially wanted to argue over the phone - it wasn't his fault, or Connie's fault or Salon Heavener's fault. It's my fault for having thick hair. Or it's my fault because I canceled an appointment.\r
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I am so traumatized over my loss of hair and bald spots. Seven months post-keratin treatment, my once thick mane has thinned out significantly and I continue to lose massive amounts of hair by the root daily. \r
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To be treated by a salon like this for a procedure that was clearly done improperly, is an outrage. Top that off by the fact that I was literally steamrolled out of $100 -- is an absolute wrong way to go about treating loyal clients.\r
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Stay away from this salon!
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