My husband and I had lunch with my parents for lunch on a Saturday at Sake. We have eaten at this restaurant at least two other times in the past, but this time the service was terrible. First, there was confusion between my mom and the waitress about the description of the "sushi lunch" because the waitress spoke little English. The waitress was unable to tell my mom whether or not the sushi lunch was served with sashimi (which I find very odd for a Japanese restaurant waitress...) The the waitress argued with us about whether or not rice was served with lunch entrees (the menu specifically stated that all entrees were served with rice, but the waitress denied it). Of the 4 of us, 3 of our entrees arrived out promptly, followed by our appetizers (which we had ordered about 10 minutes prior to our entrees). When my mom realized that the waitress had served her sashimi (which she does NOT eat), another waiter came over to explain the situation. He just shrugged his shoulders and said, "Well, that's too bad". He told my mom that they could not fix her order because her food was already made, and that what she was served was what she would get. I was infuriated! My mom hadn't touched any of her food, and it was not her fault that the waitress could not explain the contents of the popular "sushi lunch". What happened to CUSTOMER SERVICE? There were only two other parties in the entire restaurant at the time, so their lack of caring was not because they were busy. Not only did they mess up my mom's order, they forgot parts of my order as well. I will never return to this restaurant because it's obvious they DO NOT CARE ABOUT THEIR CUSTOMERS. I would recommend trying Thai 9 (downtown) for sushi instead.
Pros: location
Cons: terrible service, mediocre food, terrible customer service, overpriced for such terrible service/quality
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