I have been a loyal customer of this restaurant for a long time. I love the food, the atmosphere and the music. I have spent a lot of money there almost on a weekly basis sometimes. However my last three visits have been very disappointing. The Spanish singer/waiter Jaime an older gentlemen has been totally unprofessional, first he almost kicked out a group of almost 12 people that were eating there and having a good time conversing. He turned on all the lights making us almost blind since the lights where dim at the place, and with an attitude started closing the steel shutters of the restaurant. I know it was almost closing time but there are other ways of addressing this issue specially when there's a big group spending money.This happened on two occasions and the nail on the coffin was about two weeks ago when I went to have lunch with a friend and after giving us the menus, he walked away for almost twenty minutes. When I called to him he kept on walking and told me in a loud tone of voice in Spanish to WAIT! ESPERE SENOR!\r
This really got me upset, if it wasn't for my friend I would have left without ordering.\r
This gentlemen does not have the slightest clue on what's being a professional, or has any notion about good customer service. I know other people that will never return to this restaurant again because of this fellow. I will return when he's gone.
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