I USED to love this place before the HORRIBLE experience I had for happy hour/dinner last week!!! I am not one to complain at a restaurant, because I've been a server, and I've never asked to speak to a manager, sent back food, or complained, but this was just beyond a bad experience and I couldn't even believe this stuff was happening to me.\r
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We decided to go to Sugarcane for a fun and yummy birthday happy hour and ended up fighting with the managers and being treated like Julia Roberts in Pretty Woman! \r
From the beginning, the 2 hostesses, who were dressed like they should be standing on a street corner instead of a hostess booth, were extremely rude and proceeded to speak about my friend and I in Spanish in front of us thinking that we wouldn't understand what they were saying. Ummm helloooo this is Miami, NOT North Dakota!!! There were 5 of us at the time but we told them that we were expecting 2 or 3 more people. They told us that they didn't have any tables inside, when all of the inside tables were completely empty. After going back and forth, in Spanish, for a couple of minutes saying things like, "who do these girls think they are anyways," they accommodated us at one of the booth/tables.\r
Once we were sitting down, we had the pleasure of being waited on by the most passive aggressive, rude server in the world, Sergio. Before he even greeted us, the hostesses pulled him aside, pointed in our direction and told him something about us, because from his initial hello, he was beyond rude! He told my sister that he didn't take her order because, "why would he write down her order anyways when no one else knew what they wanted." When the rest of our friends arrived, we squeezed everyone but one person into the booth, so I asked Sergio if he had one extra chair and he said, "No, we don't." Seriously?! There were tables around us that were empty and no one waiting to be seated! I think if you're working on commission for a tip, the least you could do is accommodate your customers so they can at least sit down and eat!! We ordered our food and the guys that come around and clean would take away our plates before we were even done eating and without asking if they could take them. I had a plate that still had 4 sushi rolls on it that I was going to eat, but it was taken away without my consent! After our table was cleared, Sergio brought us dessert menus, and after literally a minute of having them on the table and before we could all even read them, he came by and took them and said, "are you guys going to order anything or not, because I need the menus back if you aren't because we don't have enough." They don't have enough menus??? seriously??? They're made out of paper!!!! Apparently they don't have anything at this restaurant!! No chairs, no menus, no service!!\r
The final straw was when we were done eating and we were sitting there finishing our drinks and the manager came up to us and told us that they needed our table, so we had to stand up and finish our drinks by the bar. That was it for me, I couldn't believe we were being kicked out of our table! I proceeded to tell the manager about our horrible experience from the beginning and he defended the waiter and hostesses the entire time, he didn't even care that we, the customers, had a horrible experience. My sister requested to please remove the gratuity from the bill because she was very unsatisfied with the service and the manager told us that he couldn't do that because the computer automatically does that and that there was nothing he could do and brought us our $340 bill. Yup, $340!!! They treated us like all we did was sit there and drink free water the entire time!! I guess the manager realized after seeing the bill that we had, in fact, ordered food and drinks and were being treated unfairly, so he came back and apologized a million times for his and his staff's behavior, but it was a day late and a dollar short! He removed 50 something dollars worth of drinks from the bill to compensate for the tip that he couldn't remove, but again, a day late and a dollar short!! I have never been treated that badly and felt that way before in my life. I will NEVER EVER go back to this place again, or recommend it to anyone. The staff is the rudest I've ever experience in my life.\r
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I recommend that you go somewhere else, because at the end of the day the drinks are OK, but the food is overpriced for what it is and the staff is the worst in Miami. It's not worth risking being treated badly or paying that amount of money on a drink and a spoonful of ceviche.
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