SKINNER ELECTRONICS

Awesome service! I had a Skinner service tech come to my home to hook up and wall mount my flat screen television. The technician was punctual, polite, professional, knowledgeable and well groomed. I have also had two pieces of equipment repaired since then, one a flat screen television with a built in DVD player that I was sure was DOA. Come to find out, it was an easy and inexpensive fix. The other was a very nice high end portable DVD player. Sad to say it would have been too expensive to fix it. The service tech Bryan was upfront and honest about this, showing me how much it would be to fix it vs purchasing a new one. I bought a new one. I appreciate his candid honesty. If they had stars for ratings I would give Skinner Electronics 5. I will do business again with them should the need arise. more

Called for someone to come look at TV. First, we were told to call Mitsubishi & get a case#. Possible recall?? Next, ordered new chips. Chips needed to be soldered to an electronics board. Board was damaged beyond repair by Skinner and Mitsubishi didn t make replacement boards anymore. Skinner found a used board and put tv back together. Still didn t work. Something new damaged? Then told we needed another part. Next thing we know Mitsubishi is calling us leaving messages about a settlement/claim. No contact from Skinner. Upon questioning Skinner we were told the new part we needed was considered NOT to be a job since the price of the part was 1/2 the price of a new tv. They suggested just buy a new tv. So after multiple trips (& work hours) to my home and finally taking the tv in to the shop, still nothing. I kept hearing If I would have known _____, I would have done ____. The only good thing that came of this is that they only charged me for the original diagnostic ($75) because there were so many errors and miscommunications on their part. I ended up having to purchase a new tv. Afterward, I found out that RC Willey USED to send their electronics to Skinner for repair but they don t anymore because the tv s never came back fixed. more