Our experience with B&B Memorial has been horrible. We requested assistance in finding a special memorial for our loved one and received some assistance from the office/sales manager, Ms. Sherri. She located some monuments that we liked and gave us quotes. We began discussing the addition of a vase or two and engraving options prior to her leaving her position. We learned she was no longer there when our messages were not being returned following weeks of attempting to contact someone to set up an appointment to make the purchase. When we did reach someone who worked there and an appointment was scheduled, we were told that they did not know where to obtain the monument quoted. We had inquired into the supplier’s name prior and were told that we could not have it. The only advice we could give this individual was to contact the main office or the supplier to see if it was available for special order. The employee stated that the only thing he could suggest was for us to go to another place to purchase a monument. We requested if there was a product book that could be browsed to see monument options and was told that the regional manager of the store was not interested in selling monuments and that we should go to a location in Oakdale (around an hour away) or to Greenwood memorial to make a purchase.
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