left an invisible mounted bleck diamond earring to be repaired. 5 months ( and many excuses) later I picked up my unrepaired earring.
I took the earring to another store where I learned that a diamond had been switched for an onyx. Shannons gave me a store credit and said "that probably happened." How could this happen without them knowing??? I believe they made the switch and hoped I would not notice.
I then went to J & W and had my repair in 2 days. Avoid Shannons like the PLAGUE! they are expensive and not very reputable.
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